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Written by Jason Kendall
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Monday, 19 February 2007 06:00 |
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Please note: This page has been scrubbed of business names and security related information - If you require this information, please email me. EMPLOYMENT EXPERIENCE
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2006-
Current
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Barrie,
Ontario
Information Security
Analyst, Information Security Operations
Provide Support to client initiatives,
enquiries, issues and requests from customers in a professional,
knowledgeable, courteous and efficient manner. Process remote access requests
for Internal and External Customers for Web, VPN, Dialup and Mainframe
Services.
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2003-2006
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Orillia, Ontario
Customer Service Rep:
Care, Wireless Web Support, Tech Tier 1
As a CSR handled inbound Customer support
calls for a prominent US
based telecommunications client. Jobs include
handle 60-80 inbound calls per day in such situations as troubleshooting,
explain products, services and billing, as well as minor up selling of
services suited to customers.
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2003-2004
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Telecommute
2ND Level Tech
Support / Network Administrator
Monitor and maintain six web hosting
servers and multitude of dedicated servers on an on-call basis. Also possess
the ability to answer support tickets relating to server issues.
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2002-Current
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Pickering, Ontario
Contract Network Administrator
Duties included install and maintain
Linux based server. Multiple Windows and DOS machines connect to Samba system
for security, network printing and file service of network programs and
databases. Upkeep of local computers and printers. Connected standalone fax
machine to network for network based faxing. Ongoing support of office
systems on an on-call basis only.
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2001-2003
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Burlington Ontario
Home Technical Technician
Worked as a Home Technician installing
cable modems, run RF cable in house, troubleshoot connectivity issues.
Responsible for and drive a company vehicle to site. Client operating systems
included Windows 98/Me/2000/XP and MacOS 8/9.
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2000
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Telecommute
Senior I.T. Administrator
Worked on “The Arena” project. Jobs included
managing co-workers and finding appropriate staff, designing and creating
ActiveX modules. Also worked as the senior systems administrator. This
included jobs such as, looking after all hardware and software on many Linux,
Windows NT 4, and Windows 2000 servers.
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